Apakah Personaliti Anda?

Setiap hari kita berjumpa dengan ramai orang. Ada orang yang kita selesa, tidak kurang juga yang menyebabkan satu badan jadi panas. Bagaimana nak menangani individu-individu ini? Sebelum nak orang memahami kita, kita seharusnya faham diri kita dan seterusnya memahami diri orang lain.

Tahukah anda apa yang dimaksudkan dengan empati? Empathy involves understanding another's heart, mind and spirit. To gain empathy for another person, we must listen to them with our eyes and hearts, as well as our ears.

Tapi kebanyakan orang tidak menjadi pendengar yang baik. Mereka sibuk menapis maklumat yang dituturkan menurut persepsi diri sendiri. Sepatutnya mereka mendengar dan memahami orang lain punya permasalahan. Seperti meletak diri kita di tempat orang yang bertutur.

Jadual di bawah menunjukkan jenis personaliti orang, dan bagaimana cara-cara menangani mereka:

PERSONALITY TYPE	CHARACTERISTICS	HOW TO DEAL?
TANK	Forceful Personality; tend to go to tirades	Hold on to your opinion or intention Be brief; Interrupt the attack
SNIPER	Make nasty personal comments in public	Stop speaking Look directly at sniper Ask direct question
GRENADE	Hide anger until they cannot take it anymore; scream	Get their attention Quickly get to the underlying problem
KNOW-IT-ALL	Extremely knowledgeable Closed minded Think nobody else is as good as them	Know your information Present your view hypothetically
THINK-THEY-KNOW-IT-ALL	Exaggerate Gloss over unknown details	Ask for clarification on specifics
YES	Want to please Promise unrealistic things	Help them manage time Make them commit to finish things
MAYBE	Cannot or will not make a decision	Help them build a decision-making process
NOTHING	Refuse to speak up	Try to guess what is bothering them Ask open-ended questions
NO	Focus on the negative	Use them to find potential problems in a plan of action Bring up negative items before they do
WHINER	Constantly complain	Focus on positive

p/s: Jadi, apa personaliti anda? Siapa disekeliling anda yang ada ciri-ciri di atas? Berjayakah anda menanganinya?