
| PERSONALITY TYPE | CHARACTERISTICS | HOW TO DEAL? |
| TANK | Forceful Personality; tend to go to tirades | Hold on to your opinion or intention Be brief; Interrupt the attack |
| SNIPER | Make nasty personal comments in public | Stop speaking Look directly at sniper Ask direct question |
| GRENADE | Hide anger until they cannot take it anymore; scream | Get their attention Quickly get to the underlying problem |
| KNOW-IT-ALL | Extremely knowledgeable Closed minded Think nobody else is as good as them | Know your information Present your view hypothetically |
| THINK-THEY-KNOW-IT-ALL | Exaggerate Gloss over unknown details | Ask for clarification on specifics |
| YES | Want to please Promise unrealistic things | Help them manage time Make them commit to finish things |
| MAYBE | Cannot or will not make a decision | Help them build a decision-making process |
| NOTHING | Refuse to speak up | Try to guess what is bothering them Ask open-ended questions |
| NO | Focus on the negative | Use them to find potential problems in a plan of action Bring up negative items before they do |
| WHINER | Constantly complain | Focus on positive |
p/s: Jadi, apa personaliti anda? Siapa disekeliling anda yang ada ciri-ciri di atas? Berjayakah anda menanganinya?






